get_rates in EU West region. Mitigated by flushing the affected cache tier and failing back to origin. Root cause: stale cache key schema from a deploy the previous day. Fix shipped.Components · Last 90 days
Operational
Degraded
Outage
No data
Public MCP endpointmcp.reservations.com/public/mcp
99.99%90D uptime
Authenticated MCP endpointmcp.reservations.com/mcp
99.97%90D uptime
REST APIapi.reservations.com
99.98%90D uptime
Reservation engineCore reservation rails
99.99%90D uptime
Payment tokenizationProcessor integration
99.96%90D uptime
WebhooksEvent delivery
99.92%90D uptime
Agent registrationPOST /agents/register
100.00%90D uptime
Voice AI (Alex)Inbound call handling
99.98%90D uptime
Autonomous manifestGET /autonomous/manifest
100.00%90D uptime
Partner dashboarddashboard.reservations.ai
99.95%90D uptime
Regional endpoints
US East
OPERATIONAL
198ms
P50 latency
99.99%
30D uptime
EU West
OPERATIONAL
218ms
P50 latency
99.97%
30D uptime
AP Southeast
OPERATIONAL
312ms
P50 latency
99.98%
30D uptime
Incident history · Last 90 days
RESOLVEDElevated MCP tool latency (EU West)
Upstream CDN cache miss caused elevated latency on
RESOLVEDScheduled maintenance · payment processor rotation
Scheduled rotation of the payment processor certificate. Reservation endpoints returned 503 for 22 minutes during the rotation window. Completed within the announced maintenance window. No traveler impact; Reservation Partners received advance notice through the dashboard 7 days prior.
RESOLVEDWebhook delivery delay
Webhook delivery queue backed up after a spike in reservation volume. Queue workers auto scaled but took longer than expected to fully drain. All events delivered with a delay; none lost. Workers re tuned for faster scale up.
RESOLVEDPartial search_properties timeouts
A subset of destination queries timed out for 19 minutes due to a hot partition in the search index. Affected roughly 2% of requests. Auto mitigation rebalanced the partition. Indexing throughput was capped and a background rebalance job runs nightly now.